Shipping & Delivery Policy

Last Updated: July 26, 2026

At Mama Herbals, we deliver our natural and herbal products all across Pakistan. This policy explains our delivery timelines, charges, and process so you know exactly what to expect after placing your order.

1. Delivery Coverage

We currently deliver nationwide across Pakistan, including all major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad) and most towns and smaller cities served by our courier partners.

2. Order Processing Time

Orders are processed within 1–2 working days after confirmation.
Orders placed on Saturday evening, Sunday, or public holidays are processed on the next working day.
You will receive an order confirmation via phone call, SMS, or WhatsApp before dispatch.

3. Delivery Time

Location	Estimated Delivery Time
Karachi	1–3 working days
Other major cities	3–5 working days
Remote areas / small towns	5–7 working days

Note: Delivery times are estimates and may vary slightly due to courier workload, weather conditions, strikes, or events beyond our control (public holidays, Eid season rush, etc.).

4. Shipping Charges

FREE shipping on all orders above PKR 2,000.
For orders below PKR 2,000, a standard delivery charge (shown at checkout) applies based on your location.
Any shipping charge will always be clearly displayed at checkout before you confirm your order — no hidden charges.

5. Payment Methods

Cash on Delivery (COD): Pay in cash to the rider when your order arrives. Available nationwide.
Advance Payment: Bank transfer, JazzCash, or Easypaisa (where available at checkout or arranged via WhatsApp).

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp. You can use this number on our courier partner’s website to track your parcel, or contact us anytime at +92 324 3927528 for a delivery update.

7. Packaging

All Mama Herbals products are packed carefully in secure, food-safe packaging to ensure your oils, teas, dried fruits, and supplements reach you fresh, sealed, and undamaged.

8. Failed Delivery / Incorrect Address

Please make sure your delivery address and phone number are correct and complete at checkout.
Our courier will attempt delivery and contact you on the provided number. If delivery fails due to an incorrect address, unreachable phone number, or repeated unavailability of the receiver, the parcel may be returned to us.
Re-delivery of a returned parcel may require additional delivery charges.

9. Damaged or Tampered Parcel

If you receive a parcel that appears damaged, leaked, opened, or tampered, please:

Do not accept the parcel from the rider, OR
If already accepted, take clear photos/video of the parcel and contact us within 24 hours at +92 324 3927528 or info@mamaherbals.com.

We will arrange a replacement as per our Return & Refund Policy.

10. Delays

While we always try to deliver on time, Mama Herbals shall not be held liable for delays caused by the courier company, weather, road blockages, or other circumstances beyond our reasonable control. We will, however, always assist you in tracking and resolving any delayed shipment.