Privacy Policy

Last Updated: July 26, 2026

At Mama Herbals (“we”, “our”, “us”), accessible at https://mamaherbals.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Details: Your name, phone number, email address, and delivery address when you place an order, create an account, or contact us.
Order Information: Details of the products you purchase, order history, and payment method selected (e.g., Cash on Delivery or bank transfer).
Communication Data: Messages you send us through our contact form, email, phone, or WhatsApp.
Technical Data: Basic information such as your IP address, browser type, and device information collected automatically through cookies when you browse our website.

We do not collect or store your bank card numbers or banking passwords. All payments are processed securely through our payment partners or made via Cash on Delivery.

2. How We Use Your Information

We use your information only for legitimate business purposes, including to:

Process and deliver your orders across Pakistan.
Contact you regarding your order confirmation, delivery updates, or any issues with your order.
Respond to your questions, complaints, or support requests.
Send you updates about new products, offers, or discounts — only if you sign up for our newsletter (you can unsubscribe anytime).
Improve our website, products, and customer service.
Prevent fraud and comply with legal requirements in Pakistan.

3. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. We only share your information with:

Courier and delivery partners — your name, phone number, and address, strictly for delivering your order.
Payment service providers — where required to process your payment.
Legal authorities — only if required by the laws of Pakistan.

4. Cookies

Our website uses cookies to keep your shopping cart active, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, but some features of the website (such as the cart) may not work properly without them.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your order and account information only as long as necessary to serve you, meet our legal obligations, and resolve disputes. You may request deletion of your account data by contacting us.

7. Your Rights

You have the right to:

Request a copy of the personal information we hold about you.
Ask us to correct or update your information.
Request deletion of your data (unless we are required to keep it by law).
Unsubscribe from marketing messages at any time.

To exercise any of these rights, contact us using the details below.

8. Children’s Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.