Terms & Conditions

Last Updated: July 26, 2026

Welcome to Mama Herbals (https://mamaherbals.com). By accessing or using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

Mama Herbals is a Pakistan-based online store offering natural and herbal products, including herbal teas, cold-pressed oils, herbal supplements, dried fruits, herbs, spices, and wellness essentials. Our office is located at A-311 Block 3, KAECHS, Karachi, Pakistan.

2. Use of the Website

You must be at least 18 years old to place an order, or use the website under the supervision of a parent or guardian.
You agree to provide accurate, complete, and current information (name, phone number, delivery address) when placing an order.
You agree not to misuse the website, attempt unauthorized access, or use it for any unlawful purpose.

3. Products & Descriptions

We make every effort to display our products, their descriptions, ingredients, and images as accurately as possible. However, slight variations in color, packaging, or appearance may occur, as our products are natural.
All our products are natural/herbal consumer products. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.
Product weight, quantity, and packaging details are mentioned on each product page.

4. Health Disclaimer

Our herbal products (including teas, oils, powders, and supplements) are intended for general wellness use as part of a balanced lifestyle. Results may vary from person to person. If you are pregnant, nursing, taking medication, or have a medical condition, please consult your doctor before using any herbal or supplement product. Keep all products out of the reach of children. Mama Herbals shall not be responsible for any adverse reaction resulting from improper use of the products.

5. Pricing & Payment

All prices on the website are listed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
We reserve the right to change prices, discounts, or promotions at any time without prior notice. However, confirmed orders will be honored at the price shown at the time of order.
Available payment methods include Cash on Delivery (COD) and other methods displayed at checkout (such as bank transfer, JazzCash, or Easypaisa, where available).
In case of any pricing error on the website, we reserve the right to cancel the order and inform you before processing.

6. Orders & Order Cancellation

Placing an order on our website is an offer to purchase. An order is considered confirmed once you receive a confirmation via phone call, SMS, WhatsApp, or email.
We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or delivery limitations in your area.
You may cancel your order free of charge before it has been dispatched by contacting us at +92 324 3927528. Once the order is shipped, our Return & Refund Policy will apply.
Repeated refusal of COD orders without valid reason may result in COD facility being suspended for future orders.

7. Shipping & Delivery

Delivery timelines, charges, and related details are described in our Shipping & Delivery Policy, which forms part of these Terms & Conditions.

8. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

9. Intellectual Property

All content on this website — including the Mama Herbals name, logo, product images, text, and design — is the property of Mama Herbals and is protected by applicable laws. You may not copy, reproduce, or use our content for commercial purposes without our written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Mama Herbals shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim related to an order shall not exceed the amount paid for that order.

11. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party site.

12. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any dispute arising from the use of this website or purchase of our products shall be subject to the jurisdiction of the courts of Karachi, Pakistan.

13. Changes to These Terms

We may update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes means you accept the updated terms.